Frequently asked questions

Does AVEX also deliver to consumers?

AVEX does not deliver to consumers. Our products, solutions and services are intended for the Business to Business (B2B) market. The range is composed in such a way that they are suitable for professional and intensive use.

Because we focus on the B2B market, the prices are stated exclusive of VAT.

What product range can I find in the AVEX Webshop?

In addition to a range of audiovisual products with accessories, you will find our BRIX solutions and GPA Velocity Room solutions in the AVEX Webshop.

BRIX Solutions from AVEX are basic solutions that have proven themselves effectively with our customers. These include mobile presentation systems or the furnishing of a meeting room with a large format display or projection. In combination with a control system to operate the audiovisual equipment. Possibly extended with the option of wireless presentation. Our BRIX Solutions are composite solutions with which we have a lot of experience. In terms of product range (a selection of A-brands), installation and effectiveness in use. Thus within your reach and as 'standard' building blocks quickly applicable to your organisation.

Our Velocity Room solutions are based on the broad Global Delivery Methodology of the GPA. AVEX is responsible for the GPA regional business units in the Netherlands, Belgium, Luxembourg and the United Kingdom. The various Velocity Room solutions are characterised by their standardisation and the speed with which they can be installed at your location or at a branch office elsewhere in the world.

I have a more complex challenge in terms of audiovisual solutions, can you help me?

Yes, we are happy to think along with you. We will be happy to make an appointment with you for a personal meeting. By telephone, via a video conference, at your premises or in our showroom.

Is it possible to provide a demo of a product or solution?

Depending on the product or solution, we can provide an extensive demo. We are happy to give the demo in our showroom in Breukelen. For some products, it is also possible to provide a demo at your location.

Do you also take care of the installation of your solutions?

At AVEX we have a team of audiovisual technicians who are highly skilled in the installation and integration of audiovisual & ICT equipment. The team at AVEX has around 3500 projects on an annual basis, varying in size.

Is it possible to take the ordered equipment with you immediately?

Unfortunately, we do not keep any stocks at AVEX, with the exception of a certain range of products. We will be happy to inform you whether the product is in stock and make an appointment with you for collection.

What is the delivery time of your product range?

An indication of the delivery time is stated with the product or solution. If a product is not available in the short term, we will contact you to inform you. We do our utmost to deliver quickly.

Can my colleague in our organisation also get a separate login for the AVEX web shop?

Yes, this is possible if your colleague is also authorised to place an order. You can request a separate login from your contact person within AVEX. This requires the name, position, direct telephone number and e-mail address of your colleague. In most cases we can provide a login for you within 24 hours.

What payment options are available in the AVEX webshop?

The webshop only has a payment option 'on account' because it only offers access to a select number of customers.

It is important that a PO number is given with each order for invoicing purposes. Without the PO number, the order cannot be processed.


At what times can I contact AVEX for questions?

AVEX can be reached on working days during office hours from 8.30 - 17.00 on telephone number: 0346 - 259 259. You can also ask your questions via e-mail:

Does AVEX also have a service department for defective equipment?

AVEX only works with reliable A-brand partners who are all known for the high quality of their portfolio. It is possible that a product may not function properly upon delivery or during use, but after all, it is technology.

That it does not work is of course regrettable and in order to solve this inconvenience as soon as possible, please contact our colleagues from the Technical Service Department:


The product I am looking for is not in AVEX's web shop? Is it possible to order it?

The AVEX webshop consists of a carefully selected range of products and solutions. Especially in our range of individual products, we only mention popular products that we sell frequently. We therefore try to be up-to-date with our offered range.


Can I also find the range of specially made products for our organisation in the AVEX web shop?

If a special product or solution has been developed for your organisation, it will certainly be offered in the AVEX webshop. This range is only visible to the users of the webshop within your organisation.

Is your 'special' product not listed? Please contact your contact person at AVEX.

I have lost my login name and login code, how can I retrieve them?

On the login page you will find the link where you can leave your e-mail address. Within minutes you will receive an automatically generated e-mail with a link on how to reset your login code.

If this is not possible, please contact your contact person at AVEX or

I have placed an order but unfortunately it is incorrect?

It is best to contact our colleagues in the sales department directly: 0346 -259 259 or via

How do I change my company details in my account?

The data in your account can be modified by your contact person. Please forward this information to your contact person.

I am leaving the organisation, can you deactivate my account?

If you leave the organisation or take on another role in your organisation for which you are not authorised to buy, we will deactivate your login account. Please report this to your contact person.

Can my colleague also use my login?

Please do not share your login details with colleagues. If your colleague also needs a login account, please let your contact person know.

I have a tip or remark about your webshop

We are always open to positive improvements regarding the AVEX shop. We welcome your feedback via e-mail: